Refund and Returns
If your case has not arrived within 30 business days (non-pandemic time) after being shipped, email firstname.lastname@example.org and someone from our customer service team will be ready to help you.
Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results.
We will be refund 7-15 days to you
We can refund in these cases:
- Broken or damaged products
- If your product has not arrived within 30 business days
- Color or model mistake
Refunds for returned items will be sent to the original method that you used to pay for your order.
We strive to provide best quality products with seamless experience for you, but sometimes things happen, so if there’s anything wrong with the item that you have received, we will do our best to fix it and make sure you are satisfied.
If you want to return the item, please contact us within 2 weeks of receiving the order at email@example.com
If you have discovered our fault please take pictures of the defected, or wrong case sent to you and attach it to initial email, with explanation.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Please consider that all the shipping expenses for returning the item remains the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at firstname.lastname@example.org
Your trust and support means the world to us and we thank you for your kind patience
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